"We’re more than satisfied with the product..."

"Dear Mr. Roos,

My attention was drawn to your swimming pool heating equipment when I ordered cleaning and chlorine products from you.
I must admit first I felt slightly anxious about the do-it-yourself-installation, because I’m a businessman.  But all my fears were banished by your much appreciated staff member, Mr. Wenzel, thanks to his quiet and by no means arrogant manner.

Not only did he explain everything to me in a very clear fashion, but also delivery to South France was optimally arranged, not to mention the fact that I could turn to him at any time, whenever I had a question.

Now everything has turned out smoothly and is running perfectly.  So I’d like to thank you for everything and take this opportunity to tell you how satisfied I am with this product and how grateful for the help and support of your excellent employee.

I hope you don’t mind me recommending your company.  So far I have not yet come across such marvellous technology here (note: South of France). 

Best wishes, 

E.R. from Le Rayol-Canadel, Cote d'Azur”